Shipping Policy

DOMESTIC CUSTOMERS

PLEASE NOTE: Anything that has a mass of more than 453.592 grams (16oz for those of us metrically impaired) exceeds the gravitational pull limits for standard shipping and thus you're automatically defaulted to Priority Mail per requirements of the USPS.

Customers in the continental US can generally expect things (besides pre-orders and the like) to arrive within 3-5 business days.  While Priority mail may quote you that it will be there in two days, USPS does not guarantee this timeline, and we also may have a day or two in handling time as well, depending on the item and stock, so just like Astronaut Neil Armstrong said (probably) "Please be patient when ordering things online, you'll get your full flow staged combustion cycle shirt when you get it."

INTERNATIONAL CUSTOMERS:

Again, since SpaceX's Starship Earth to Earth transportation is currently unavailable (at the time of this writing), International orders can take up to a couple weeks depending on your country's customs policies and procedures.

HOWEVER, we have a brand new system!  All duties and taxes are now calculated at the time of purchase to enable us to get these delivered door to door, with our shipping partners DHL and APC. If you're an international customer, a widget should be presenting itself to you upon your arrival to the site, letting you know the duties and tax rules and thresholds specific to your country's rules and regulations, and will live calculate those additional fees as you shop so there's no surprises on the other end.  This amount will be added to your shipping at time of purchase, and we will prepay those duties and taxes on the label so that your goods don't get hung up waiting for additional payment at the customs office.

APC is our economy option, think of it like an RL-10 powered upper stage, efficient as all get out, but your injection burn will likely be much longer. There’s now two shipping rates and times available.  APC works directly with the primary postal carriers and couriers in your country to get your package delivered as efficiently and (hopefully) headache free as possible.  It is not quite as lightening fast as DHL, but we are pleased to be able to offer this service as an economical international solution.

DHL is our premium shipping option, with fast delivery and enhanced tracking capabilities. This is the Merlin Vacuum option, crazy high thrust to weight ratio to get your payload where it needs to be in a hurry. They are world respected for their global shipping logistics and will get you your package safely and quickly!

While we will absolutely do what we can to fix any issues that may occur, please be patient, as getting responses on tracing issues is as difficult as refurbishing an RS-25 Space Shuttle Main Engine with a blindfold on (not really, but maybe sort of?).

It's my hope that by shopping on Everyday Astronaut, you're wanting to help support a science creator, educator and spaceflight evangelist do what he loves doing (we're talking about Tim here folks), and we here at the shop are trying our hardest to offer fair pricing on items, shipping and customer service and not lose our "Pointy End Up" shirts at the end of the day.  

Thank you in advance for your support, understanding, and potentially patience (but hopefully not). 

Love - 

The Everyday Astronaut Shop Crew

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